Job Overview

• Deliver Liverpool ONE guest services, such as (but not limited to) Liverpool ONE guest enquiries, Gift card sales and enquiries, lost and found, wayfinding, guest mobility, accessibility, tourist information, public transport enquiries, washroom facilities, brand partner liaison, and guest feedback. The role will also be responsible for administering first aid.
• Deliver a seamless approach to service delivery in the Information Centre.
• Proactively welcome all guests, anticipating their needs and concerns and acting as a liaison between all departments whilst owning the situation to resolution.
• Develop and maintain knowledge of the Liverpool ONE brand partner offer with insider information on services, products, offers, events as well as the wider Liverpool city region destination offer.
• Be the eyes and the ears of Liverpool ONE, ensuring the prompt reporting of any standards that are not in line with expectations.

What we are looking for

• Qualifications: NVQ Customer Services - Desirable
• Second language - Desirable
• Availability across weekends, mornings, evenings and busy seasons (Easter Holidays, Summer Holidays, Christmas)
• Minimum of 4 days working, 24 hours per week with optional overtime during busy season and to cover annual leave

How to apply

Find out more and apply online on Mitie Careers.